Shipping Policy
Effective Date: December 15, 2025
Thank you for shopping with The Empire Distro. This Shipping Policy explains how we process and ship your orders, the delivery methods available, estimated delivery timeframes, and how we handle delays, damages, or lost packages. Please read this policy carefully before completing your purchase.
1. Order Processing Times
Orders are typically processed within:
- Standard Orders: 1–3 business days
- High-Demand or Promotional Periods: 2–5 business days
- Pre-Orders / Backordered Items: As indicated on the product page
- Standard Orders: 1–3 business days
- High-Demand or Promotional Periods: 2–5 business days
- Pre-Orders / Backordered Items: As indicated on the product page
Business days are Monday through Friday, excluding major holidays. Processing time does not include transit time.
2. Available Shipping Methods & Costs
We offer the following shipping options at checkout:
Standard Shipping:
Delivery within 3–7 business days
Delivery within 3–7 business days
Expedited Shipping:
Delivery within 2–4 business days
Delivery within 2–4 business days
Priority / Overnight Shipping:
Next business day delivery (order cutoff times apply)
Next business day delivery (order cutoff times apply)
Shipping costs are calculated at checkout based on destination, package size, and shipping method selected.
3. Estimated Delivery Times
Standard: 3–7 business days
Expedited: 2–4 business days
Priority: Next business day
Expedited: 2–4 business days
Priority: Next business day
Delivery times are estimates and may vary based on carrier operations.
4. Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow up to 24 hours for tracking updates to appear.
5. Handling Delays
Delays may occur due to weather conditions, carrier delays, holidays, or incorrect shipping information. If tracking shows no movement for more than 3 business days, please contact us.
6. Damaged or Lost Packages
Damaged Packages:
If your order arrives damaged, keep all packaging, take photos, and email orders@theempiredistro.com with your order number.
If your order arrives damaged, keep all packaging, take photos, and email orders@theempiredistro.com with your order number.
Lost Packages:
If tracking shows delivered but you did not receive the package, verify address details and contact the carrier. If confirmed lost, we will assist with a replacement or refund.
If tracking shows delivered but you did not receive the package, verify address details and contact the carrier. If confirmed lost, we will assist with a replacement or refund.
7. International Shipping
International shipping times vary and may take 10–30 business days. Customers are responsible for any customs duties, taxes, or import fees.
8. Address Accuracy
Customers are responsible for providing accurate shipping information. We are not responsible for delays or losses due to incorrect addresses.
For questions, please contact:
orders@theempiredistro.com
orders@theempiredistro.com
This Shipping Policy governs shipping expectations prior to delivery. Please refer to our Return Policy for post-delivery matters.