How it Works

Our Commitment

We are committed to ensuring that all customers are satisfied with their orders and the products they receive.  If you’d like to return or exchange your order, we’re here to assist. Exchanges are offered within 15 days of purchase. Depending on the situation our support team may choose to issue store credit, exchange for a different product, or a refund to your original payment method.

To qualify for an exchange, your item must be unopened or untampered with in any way. A receipt or proof of purchase is also required. If you receive a defective or damaged product, contact us via email (support@theempiredistro.com) to request a return shipping label. Once confirmed defective, a replacement will be shipped.

To initiate a return, email us at support@theempiredistro.com. If your request is approved, you will be responsible for covering shipping costs. Please note, theempiredistro.com reserves the right to deny returns if the item does not meet eligibility criteria upon inspection at our warehouse.

For any return-related questions, reach out to us at support@theempiredistro.com.

Damaged or Incorrect Items

Please inspect your order upon delivery and notify us immediately if an item is defective, damaged, or incorrect. All delivery or product issues must be reported to our team within 24 hours of delivery. We’ll evaluate the issue promptly to resolve it for you.

Refunds

Once we receive and inspect your return, we’ll notify you if the refund has been approved. If approved, your refund will be processed automatically to your original payment method. Please note, it may take some time for your bank or credit card company to process and post the refund.